Refund Policy
Refund Policy
Last updated: August 20, 2026
This Refund Policy explains the rules governing cancellations and refund requests for paid listings, subscriptions, featured placements, advertisements, promotional features, credits, and other services purchased directly from Compassell.
By purchasing a paid service, you agree to this Refund Policy and our Terms & Conditions:
1. Free Services
Compassell may offer free accounts, listings, or other features. Because no payment is collected for these services, they are not eligible for a refund or financial compensation.
2. Refunds Before a Service Begins
You may request cancellation and a refund before your paid listing, subscription, advertisement, featured placement, or promotional service has been activated.
A refund request may be approved when:
- You were charged more than once for the same purchase.
- Payment was completed, but the purchased service was not activated.
- You purchased the wrong service and contacted us before activation.
- A technical problem caused by Compassell prevented activation of the service.
- A refund is required under applicable law.
Submitting a request does not guarantee approval. Compassell will review the service status and payment details before making a decision.
3. Services That Have Already Started
Once a listing, subscription, advertisement, featured placement, promotion, or other paid service has been activated, the service is considered to have started.
Payments are generally non-refundable after service delivery begins, including when:
- A listing has been published or upgraded.
- Featured or priority placement has been activated.
- An advertisement has started receiving impressions, clicks, or other activity.
- Promotional credits or paid features have been used.
- A subscription period has started.
- Compassell has committed resources to deliver the purchased service.
Where required by applicable law, Compassell may issue a partial refund after deducting the reasonable value of services already provided.
4. Business and Advertising Purchases
Paid listings, advertisements, promotions, and featured placements purchased for business, professional, or commercial purposes are business services.
The statutory consumer cooling-off period does not generally apply to businesses, professionals, or advertisers purchasing services for commercial purposes.
Business customers should review the service details before completing payment. Once an advertising or promotional service begins, the used or committed portion of the payment is non-refundable, except where required by law.
5. Individual Consumer Rights
An individual purchasing a Compassell service entirely for personal purposes may qualify as a consumer under applicable law.
Eligible consumers in the European Union or European Economic Area may have a legal right to withdraw from an online service contract within 14 days.
If an eligible consumer expressly requests that a paid service begin during the withdrawal period, Compassell may charge for the portion of the service already provided. The withdrawal right may be lost after the service has been fully performed with the consumer's prior express consent and acknowledgment, where permitted by law.
This consumer withdrawal right does not generally apply when the service was purchased for business, professional, advertising, or commercial purposes.
Nothing in this Refund Policy limits any mandatory consumer rights provided by applicable law.
Official European Union information is available at:
6. Non-Refundable Situations
Subject to mandatory legal rights, refunds will generally not be provided when:
- The purchased service has already been activated or delivered.
- An advertisement has started running.
- A listing has been published, promoted, upgraded, or featured.
- The customer changes their mind after the service begins.
- The customer does not use the service before it expires.
- A listing or account is suspended or removed for violating our Terms & Conditions.
- The customer provides incorrect, incomplete, misleading, or unlawful information.
- The service receives fewer views, clicks, enquiries, leads, sales, bookings, or applications than expected.
- Promotional credits, discount codes, bonuses, or complimentary services were used.
- A third-party business, customer, employer, property owner, advertiser, or user does not respond or produce the expected result.
Compassell does not guarantee any specific number of views, clicks, enquiries, leads, customers, sales, bookings, applications, or other results.
7. Subscription Cancellations
You may cancel an automatically renewing subscription before its next renewal date.
Cancellation stops future renewal charges but does not normally provide a refund for the current billing period. Paid features may remain available until the end of that billing period.
Compassell does not normally provide prorated refunds for an unused portion of an active subscription, except where required by law or expressly approved by Compassell.
Deleting your account or removing a listing does not automatically cancel an active subscription. You must cancel the subscription through your account or contact support@compassell.com before the next renewal date.
8. Advertising Campaigns
Advertising payments are used to reserve and provide advertising services.
Before a campaign begins, a request to cancel unused advertising services may be reviewed for a refund.
After a campaign begins, amounts used or committed for impressions, clicks, placement, traffic, campaign setup, or other delivered advertising activity are non-refundable, except where required by law.
Compassell does not guarantee that an advertising campaign will produce a specific commercial result.
9. Transactions With Listed Businesses
Compassell is a directory and discovery platform. Unless expressly stated otherwise, Compassell is not the seller or provider of products and services advertised by listed businesses.
Refund requests concerning purchases, bookings, employment arrangements, property transactions, or services obtained from a listed business must be submitted directly to that business.
The business's own refund policy and applicable law will govern those transactions.
10. How to Request a Refund
To request a refund, email support@compassell.com and provide:
- Your full name.
- The email address associated with your account.
- The invoice, order, or transaction number.
- The service purchased.
- The payment date and amount.
- The reason for requesting a refund.
- Any relevant screenshots or supporting information.
Refund requests should be submitted promptly after the issue occurs. We may request additional information to verify your identity, payment, or claim.
11. Review and Processing
Compassell will review each eligible refund request individually.
If a refund is approved, it will normally be returned through the original payment method. Compassell will not send a refund to an unrelated bank account, payment account, card, person, or company.
After an approved refund is submitted, the payment provider or financial institution may need additional time to credit the funds.
Original processing fees, currency-conversion differences, or bank charges may be deducted only where legally permitted and properly disclosed.
12. Chargebacks and Payment Disputes
Please contact support@compassell.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Fraudulent or abusive chargebacks may result in suspension of the associated account, listing, advertisement, or service.
Nothing in this section prevents a customer from exercising rights provided by applicable law or by their payment provider.
13. Changes to This Refund Policy
Compassell may update this Refund Policy when our services, payment methods, business practices, or legal obligations change.
The updated policy will be published on this page with a revised "Last updated" date. The policy in effect when a purchase was completed will normally govern that transaction, except where a later change is required by law or is more favorable to the customer.
14. Contact Us
For cancellations, refund requests, or payment questions, contact:
Compassell
Email: support@compassell.com
Website: https://compassell.com